Responsible Gaming
at spinml
At spinml, we believe that gaming should always be fun — never a source of stress, debt, or harm. Our responsible gaming framework gives every Filipino player the tools, knowledge, and support they need to stay in control and play safely.
Gaming Should Be Fun, Not a Problem
At spinml, responsible gaming isn't just a checkbox — it's a core value that shapes every feature we build, every promotion we run, and every interaction we have with our players. We are a PAGCOR-regulated platform, and we take our duty of care to Filipino players seriously.
The vast majority of Filipinos who enjoy online casino games — whether it's spinning JILI slots in Manila, playing live dealer tables from Cebu, or placing sports bets from Davao — do so safely and recreationally. They set a budget, play within it, and move on with their day. That's exactly the kind of healthy, enjoyable gaming experience spinml is designed to support.
But we also know that for a small number of players, gaming can become a problem. That's why spinml provides a full suite of responsible gaming tools directly inside your account — deposit limits, session time reminders, cool-off periods, and a permanent self-exclusion option. No judgment, no barriers. These tools are there for you whenever you need them.
PAGCOR Player Protection: As a PAGCOR-licensed operator, spinml is required to maintain responsible gaming standards consistent with PAGCOR's regulatory framework. Players who feel they need external support are encouraged to seek assistance through PAGCOR's responsible gaming resources.
- Entertainment first: Gaming at spinml is entertainment. It is not a strategy to earn income or recover financial losses.
- Know your limits: Set a budget before you play and never exceed it, regardless of outcomes.
- Time awareness: Take regular breaks and use spinml's session timer to stay aware of how long you've been playing.
- Never chase losses: If you've hit your session budget, stop. Chasing losses rarely ends well and is one of the earliest signs of problem gambling.
- Keep balance in life: Gaming should not come at the expense of work, family, relationships, or financial obligations.
- Sober play only: Avoid playing when you are under the influence of alcohol or substances — clear judgment is essential to responsible play.
- Underage play is prohibited: spinml is strictly for players aged 21 and above. Do not share your account credentials with anyone, especially minors.
Responsible Gaming Features at spinml
Every spinml player has access to these built-in responsible gaming tools — available 24/7 directly inside your account settings.
Set daily, weekly, or monthly deposit limits in Philippine Peso (₱) directly from your spinml account. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 48-hour cooling-off period before the new limit applies — protecting you from impulsive decisions.
Set a maximum session duration and spinml will send you a reminder when your time is up. Whether you're enjoying JILI slots or watching a live PBA match on our sportsbook, the session timer keeps you grounded and aware of how long you've been on the platform.
Specify the maximum amount (₱) you are comfortable losing in a given period. When you reach that threshold, spinml will lock you out of further real-money play for the remainder of that period. Your limit resets at the start of your next period automatically.
Need a short break? Activate a cool-off period of 24 hours, 3 days, 7 days, or 30 days. During a cool-off, your spinml account is temporarily suspended for real-money gaming. You can still log in to review your history or process pending withdrawals.
If you believe you have a gambling problem, spinml's self-exclusion tool allows you to permanently close your account to all gaming activity for a minimum period of 6 months up to 5 years. Self-exclusion is irreversible for the chosen period and is one of the most effective tools available.
spinml's reality check feature sends you regular pop-up notifications during your gaming session showing your net session result (wins minus losses) and total time played. This transparent view of your real-time financial position helps you make grounded, informed decisions throughout your session.
How to Activate Your Limits
Setting up your responsible gaming tools on spinml takes less than two minutes. Here's exactly how to do it, whether you're on desktop from Makati or mobile from Quezon City.
All controls are available 24/7 with no waiting period to activate — only limit increases have a mandatory 48-hour delay, which is intentional to protect you from impulsive decisions made in the moment.
Important: Once a self-exclusion is activated on spinml, our team is also required to add your details to our internal exclusion registry. This means even if you contact support requesting early reinstatement, spinml cannot legally reactivate your account before the chosen exclusion period ends.
Visit spinml.net and log in using your registered email and password. If you have 2FA enabled (which we recommend), complete the OTP verification step.
Click your profile avatar in the top-right corner of the screen and select "Account Settings" from the dropdown. On mobile, tap the hamburger menu and select "Settings."
Inside Account Settings, find the "Responsible Gaming" tab. This is where all your player protection tools live — deposit limits, loss limits, session timers, cool-off periods, and self-exclusion.
Select the tool you want to activate. Enter your preferred limit amount in ₱ or your desired time period, then click "Confirm." Changes take effect immediately (except limit increases, which require a 48-hour cooling-off period).
If you're having difficulty locating or activating any responsible gaming tool, our 24/7 support team is available via live chat on spinml.net. You can also email support@spinml.net and we'll respond within 4 hours.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first step toward getting help.
If you recognise any of these signs in yourself: Please use spinml's self-exclusion or cool-off tools immediately. You can also reach our responsible gaming support team via live chat 24/7. There is no shame in asking for help — it is the strongest thing you can do.
How to Self-Exclude from spinml
Self-exclusion is the strongest responsible gaming tool available at spinml. It is designed for players who have identified that their gambling has become, or is at risk of becoming, a problem. Once activated, your account will be completely locked for real-money gaming for the duration you choose.
spinml processes all self-exclusion requests within 1 hour of receipt. During that processing window, we strongly encourage you to also remove any saved payment methods from your account as an additional safeguard.
Self-exclusion periods available at spinml are: 6 months, 1 year, 2 years, 3 years, or 5 years. A permanent self-exclusion option is also available for players who wish to close their account indefinitely.
Go to Account Settings → Responsible Gaming. Locate the "Self-Exclusion" option at the bottom of the responsible gaming tools list.
Select your exclusion duration — 6 months, 1 year, 2 years, 3 years, 5 years, or permanent. Read the confirmation notice carefully before proceeding.
Confirm your identity by entering your account password and completing an OTP verification sent to your registered mobile number.
Submit the request. Your exclusion will be processed within 1 hour. You will receive a confirmation email and SMS once the exclusion is active.
Alternatively, contact support directly via live chat or email at support@spinml.net with the subject line "Self-Exclusion Request" and our team will process it for you immediately.
Note: Self-exclusion cannot be reversed or lifted early, regardless of circumstances. This is a deliberate safeguard. Any pending withdrawals at the time of self-exclusion will still be processed to your registered payment method within our standard processing window.
Is Your Gaming Under Control?
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to use spinml's responsible gaming tools or speak with a support professional.
Have you ever spent more money on gambling than you originally planned or could afford to lose?
Have you ever continued playing in order to win back money you had already lost during a gaming session?
Have you ever borrowed money — from family, friends, or financial institutions — in order to gamble?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Has gambling ever caused you to miss work, school, important family events, or negatively impacted your relationships?
Have you ever hidden your gambling activity or the amount of money spent gambling from your family or loved ones?
Do you find yourself thinking about gambling frequently throughout the day, or using gaming to cope with negative emotions like stress or anxiety?
Two or more "yes" answers? Please reach out. You can activate spinml's self-exclusion tool immediately, or contact our responsible gaming support team via live chat 24/7. You are not alone, and help is available.
Enjoy spinml — Play Safe, Play Smart
Responsible gaming is the foundation of everything we do at spinml. When you play smart, the fun lasts longer. Explore our full casino and JILI slots library — and remember, the best session is always one you can walk away from with a smile. Must be 21+ to play.
- PAGCOR-regulated & licensed
- Deposit, loss & session limits
- Cool-off & self-exclusion tools
- 24/7 responsible gaming support
- Reality check & session alerts
- 21+ only — age-verified accounts